For service out side our normal business hours you may also contact our back end processor.
Please have your merchant account number ready.
This can be located on your terminal sticker or on your merchant account statement.
FIRST DATA: (800) 228-0210
TSYS: (800) 847-2737
The majority of terminal issues, especially connection issues, are resolved by a simply "power cycle".
Unplug the terminal from power for 10-15 seconds and power it back up.
After it completely powers back up, try a transaction.
**VX520 users... when your terminal powers on, press F3 "Soft Pay" activate the app.
For technical support with your gateway, please contact your gateway directly. You will need to have your merchant number or gateway ID available for verification.
USA EPAY: (866) USA-ePAY (218-3729)
AUTHORIZE.NET: (877) 447-3938
NETWORK MERCHANTS: (800) 617-4850 option 1
BRIDGEPAY: (866) 322-9894